Payment Policy

Effective Date: January 2, 2025

At PrimeHato, we strive to provide a secure and convenient shopping experience for all of our customers. Our Payment Policy outlines the accepted payment methods, transaction processing, and security measures in place to protect your payment information. By placing an order on our website, you agree to the terms and conditions of this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure a smooth and easy checkout experience. The following payment options are available on our website:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover cards.
  • PayPal: You can pay securely through your PayPal account for a hassle-free transaction.
  • Apple Pay / Google Pay: We also accept payments through mobile wallet services like Apple Pay and Google Pay.
  • Gift Cards: We accept PrimeHato gift cards, which can be redeemed at checkout.
  • Bank Transfers: For some large transactions, we may accept direct bank transfers. Please contact us at info@primehato.net for more details.

All payment methods are processed securely through third-party payment gateways that comply with the latest security standards.

2. Transaction Security

At PrimeHato, the security of your payment information is a top priority. We use industry-standard SSL encryption technology to protect sensitive data during the transaction process. Our website and payment systems are PCI-DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your credit card details and personal information are handled securely.

For your peace of mind, we do not store credit card information on our servers. All payment processing is handled through trusted third-party providers.

3. Order Confirmation and Payment Authorization

After you complete your purchase and submit payment, we will send you an order confirmation email with the details of your transaction. Please review your order carefully to ensure all information is correct. If any discrepancies are found, please contact us immediately at (662) 671-0166 or info@primehato.net.

Once payment is authorized, we will begin processing your order. In some cases, your payment may require additional verification or authorization. If there are any issues with your payment, we will notify you as soon as possible to resolve the matter.

4. Payment Declines and Errors

If your payment is declined or there is an issue processing your payment, we will notify you immediately. You may be asked to verify your payment details or use an alternate payment method. If we are unable to complete your transaction, your order will not be processed.

It is essential that you check your payment details carefully before submitting your order to avoid payment issues. If you continue to experience problems with your payment, please contact us at info@primehato.net, and we will assist you in resolving the matter.

5. Fraud Prevention

To protect our customers and our business, we take fraud prevention seriously. We may use advanced security tools to detect fraudulent transactions and may ask for additional information or documentation to verify the legitimacy of certain orders. If we suspect fraudulent activity, we reserve the right to cancel or refuse any order.

6. Currency and Taxes

All transactions on our website are processed in US dollars (USD). For international orders, the exchange rate will be applied based on your payment provider or bank. Please be aware that PrimeHato is not responsible for any fluctuations in currency exchange rates.

Sales tax is applicable for orders shipped within the United States, depending on your state’s tax laws. The applicable tax rate will be calculated during checkout and displayed on your order summary.

7. Payment Disputes and Chargebacks

If you believe there is an issue with a payment or charge, please contact us first at info@primehato.net. We are committed to resolving any payment-related issues in a timely and satisfactory manner. If a chargeback is initiated without first contacting us, we reserve the right to cancel your account and refuse future orders.

8. Contact Us

If you have any questions or concerns regarding our payment policy or encounter any issues during the checkout process, please don’t hesitate to contact us. Our customer service team is here to assist you with your payments and ensure a smooth transaction.

PrimeHato
200 Turner St #126, Waynesboro, Mississippi (MS), United States
Phone: (662) 671-0166
Email: info@primehato.net
Website: https://primehato.net/