Shipping Policy

Effective Date: January 2, 2025

At PrimeHato, we strive to provide a seamless shopping experience, from browsing our high-quality automotive accessories to receiving your order at your doorstep. This Shipping Policy outlines how we handle the shipping of your products, from order processing to delivery.

By placing an order with us, you agree to the terms and conditions of this shipping policy. Please read through it carefully to understand our process.

1. Shipping Locations

PrimeHato ships both domestically and internationally. We provide delivery services to all locations within the United States, including all states and territories. We also offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location and the shipping method selected at checkout.

2. Processing Time

Orders are typically processed within 1–2 business days after they are placed. Business days do not include weekends or holidays. Once your order is processed, it will be handed over to our trusted carriers for shipping. You will receive an email notification with your tracking number as soon as your package is shipped.

Please note that during peak seasons, such as holidays, processing times may be longer. We recommend placing orders early to ensure timely delivery during these busy periods.

3. Shipping Methods and Delivery Time

We offer a variety of shipping options to meet your needs. The available shipping methods will be displayed at checkout. Below are the general delivery time estimates for each shipping option:

  • Standard Shipping: Estimated delivery time of 3-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-4 business days.
  • Two-Day Shipping: Guaranteed delivery within 2 business days.
  • Next-Day Shipping: Guaranteed delivery by the next business day.

Please note that delivery times may vary depending on the destination and carrier availability. While we strive to meet these estimated delivery times, we cannot guarantee exact delivery dates, as delays may occur due to factors outside of our control (e.g., weather, carrier delays, customs processing for international orders).

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery destination. The shipping cost will be displayed during checkout before you finalize your purchase.

For domestic orders, we offer free shipping on orders over $50 within the United States. For orders under $50, standard shipping rates apply.

For international orders, the shipping cost will be calculated based on the destination country, order weight, and shipping method selected. International customers are also responsible for any applicable customs duties, taxes, and import fees.

5. Order Tracking

Once your order is shipped, we will send you an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. If you experience any issues with tracking or have questions about the status of your order, please contact us at info@primehato.net, and we will be happy to assist you.

6. Lost or Damaged Items

PrimeHato is committed to ensuring that your products arrive safely and in good condition. However, in the event that your order is lost or damaged during shipping, please contact us immediately at (662) 671-0166 or info@primehato.net. We will assist you in resolving the issue, whether by issuing a replacement or initiating a refund, depending on the circumstances.

If your package is marked as delivered but you have not received it, please check with neighbors or local postal carriers, as it may have been left in a secure location. If the issue persists, contact us, and we will help you file a claim with the carrier.

7. International Shipping

We offer international shipping to select countries. If you are ordering from outside the United States, the shipping cost will be calculated at checkout based on your location. Please note that international shipping can take longer than domestic shipping, typically 7-21 business days depending on the destination.

Additionally, international customers are responsible for any applicable customs duties, taxes, and import fees. These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information about potential fees before placing an order.

8. Shipping Restrictions

There are certain restrictions on shipping to some locations. Due to carrier limitations or regulatory restrictions, we may not be able to ship certain products to specific countries or regions. If we are unable to fulfill your order due to shipping restrictions, we will notify you via email and offer a full refund.

9. Address Accuracy

Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice any errors in your shipping address, please contact us immediately at (662) 671-0166 or info@primehato.net to update your details before your order is shipped.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to reach out to us. We are here to help!

PrimeHato
200 Turner St #126, Waynesboro, Mississippi (MS), United States
Phone: (662) 671-0166
Email: info@primehato.net
Website: https://primehato.net/