Refund and Returns Policy

Effective Date: January 2, 2025

At PrimeHato, we want you to be completely satisfied with your purchase. If you’re not happy with your product, we offer a straightforward return and refund policy. Please read the following policy carefully to understand the process.

1. Eligibility for Returns

You can return items within 30 days from the date of delivery. To be eligible for a return, the product must meet the following criteria:

• The item must be unused, in the original condition, and with all original packaging.
• The product must not be damaged, altered, or customized.
• A valid proof of purchase (order number or receipt) must be provided.

2. How to Return an Item

To initiate a return, please contact our customer support team at info@primehato.net or call us at (662) 671-0166. Provide your order number and the reason for the return. Our team will guide you through the return process.

3. Refund Process

Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If your return is approved, we will issue a refund to the original payment method. Please allow up to 7 business days for the refund to be processed.

4. Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

• Customized or personalized items.
• Clearance or sale items marked as non-returnable.
• Gift cards.

5. Exchange Policy

If you prefer an exchange instead of a refund, please contact us, and we will assist you with the process. Exchanges are subject to availability.

6. Return Shipping Costs

Unless the product is defective or the return is a result of our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@primehato.net or (662) 671-0166. We will provide a full refund or replacement at no additional cost to you.

8. Final Sale Items

Certain items, such as those marked as “final sale” on our website, are not eligible for returns or refunds. Please check the product description carefully before making a purchase.

9. International Returns

For international orders, customers are responsible for all return shipping costs. Customs duties, taxes, and fees are non-refundable.

10. Contact Us

For any questions or concerns about our returns and refund policy, feel free to reach out to us at:

PrimeHato
200 Turner St #126, Waynesboro, Mississippi (MS), United States
Phone: (662) 671-0166
Email: info@primehato.net